Effective date: 1 June 2026 · Jurisdiction: Republic of South Africa
These Terms and Conditions (“Terms”) govern your access to and use of the AR Steel Manufacturing B2B Ordering Portal (“Portal”), operated by AR Steel Manufacturing (Pty) Ltd (“we”, “us”, “our”). By registering for or using the Portal, you agree to be bound by these Terms, our Privacy Policy, our Returns, Refunds & Cancellations Policy, and our Delivery & Shipping Terms, all set out below. If you do not agree, do not use the Portal.
The Portal is intended primarily for registered South African businesses (B2B customers). Individual consumers (B2C customers) may also register and place orders. By registering, you confirm that all information you provide is accurate and complete, and that, where applicable, you are authorised to act on behalf of the business entity you represent.
The protections afforded to consumers under the Consumer Protection Act 68 of 2008 (CPA) apply to all individual (B2C) customers. Nothing in these Terms is intended to limit or exclude the statutory rights of consumers.
You must provide a valid contact name, business name, and business email address to register. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. You must notify us immediately of any unauthorised use at orders@armanufacturing.co.za.
All orders placed through the Portal constitute a binding purchase order subject to our confirmation and acceptance.
For business customers with approved credit accounts: credit limits, payment terms, and account status are managed at our sole discretion and may be reviewed or amended at any time. Standard credit account terms are payment within 30 days of invoice date unless otherwise agreed in writing. Accounts that remain unpaid beyond the agreed payment period may incur interest at the prevailing prime lending rate, and Portal access may be suspended for accounts overdue by more than 60 days.
For all other customers: orders must be paid in full prior to dispatch via electronic funds transfer (EFT).
Returns, refunds, and cancellations are governed by our Returns, Refunds & Cancellations Policy below.
All prices displayed on the Portal are quoted exclusive of Value-Added Tax (VAT). VAT at the prevailing statutory rate (currently 15%) is automatically calculated and added at checkout. The total payable amount, inclusive of VAT, is clearly displayed before order confirmation.
We reserve the right to update pricing without prior notice. Pricing applicable to your order is the pricing displayed at the time of order confirmation.
All content on the Portal, including product data, images, and the portal software itself, is the property of AR Steel Manufacturing (Pty) Ltd or its licensors. You may not reproduce, distribute, or modify any Portal content without our prior written consent.
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential loss arising from your use of or inability to use the Portal. Our total aggregate liability shall not exceed the value of the specific order giving rise to the claim. Nothing in this clause limits or excludes any liability that cannot be limited or excluded under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.
We reserve the right to amend these Terms at any time. Continued use of the Portal following notification of changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
This Privacy Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applies to all personal information collected through the Portal.
Our Information Officer, as required by POPIA, is [INFORMATION OFFICER FULL NAME], who may be contacted at orders@armanufacturing.co.za.
We collect only the information necessary to operate the Portal:
Your personal information is collected and processed solely for the following purposes:
We do not use your personal information for marketing, profiling, or any purpose unrelated to your account and orders.
Processing is carried out on the basis of (a) your consent given at registration, (b) the necessity of processing to perform the contract between us, and (c) compliance with legal obligations applicable to our business.
We engage the following sub-processors to operate the Portal. Each provider processes data solely on our instructions and under appropriate data processing agreements:
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the recipient is subject to a law, binding corporate rules, or a binding agreement that provides a comparable level of protection to POPIA.
We retain your personal information for as long as your account remains active and for a period of five (5) years thereafter, as required by South African financial record-keeping legislation. You may request deletion of non-mandatory data at any time (see Section 8).
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These measures include encrypted data transmission (TLS), access controls, and role-based permissions within the Portal.
You have the right to:
To exercise any of the above rights, contact our Information Officer at orders@armanufacturing.co.za.
The Portal uses strictly necessary session cookies to authenticate your account. For full details on cookies used and to manage your preferences, see our Cookie Policy.
We may update this Privacy Policy from time to time. Material changes will be communicated via the Portal or by email. Continued use of the Portal after such notification constitutes acceptance of the updated policy.
This policy governs returns, refunds, and cancellations of orders placed through the Portal. It is issued in accordance with the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”), as applicable.
In terms of Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), individual consumers purchasing goods through the Portal have the right to cancel an order within five (5) business days of receiving the goods, without reason or penalty, subject to the exclusions below.
This cooling-off right applies to B2C transactions only. It does not apply to business customers acting in the course of their trade.
The cooling-off right does not apply to:
Where the cooling-off right applies, the customer must return the goods at their own cost, in the original condition and packaging, within five (5) business days of notifying us of the cancellation. Refunds will be processed in accordance with Section 6 below.
In addition to the cooling-off rights set out in Section 1 above, we accept change-of-mind returns from all customers within thirty (30) days of delivery, subject to the following conditions:
To initiate a change-of-mind return, contact us via the Portal’s refund request feature or by email at orders@armanufacturing.co.za.
In terms of Section 56 of the CPA, customers have the right to return goods that are defective, unsafe, or do not comply with the description or purpose for which they were sold, within six (6) months of delivery. The customer may choose between:
To exercise this right, the customer must notify us at orders@armanufacturing.co.za, providing the order number, a description of the defect, and photographic evidence where possible. We may arrange for inspection of the goods before confirming the remedy.
If the goods delivered do not match the order (wrong item, wrong quantity, or short delivery), the customer must notify us within three (3) business days of delivery. We will arrange for correction of the order at no cost to the customer.
Standard (non-custom) orders may be cancelled without penalty at any point before dispatch. To cancel, contact us at orders@armanufacturing.co.za with the order number.
Custom-manufactured orders may be cancelled subject to the following:
The applicable stage of production at the time of cancellation will be determined by us, acting reasonably.
Refunds are processed by electronic funds transfer (EFT) to the bank account from which payment was originally received, within fourteen (14) business days of the refund being approved. Refunds are not paid in cash or to a third-party account.
Where payment was made by card or alternative payment method, the refund will be made by EFT to a nominated bank account in the same name as the original purchaser.
For returns, refunds, or cancellations, contact AR Steel Manufacturing (Pty) Ltd at orders@armanufacturing.co.za or 069 142 1300.
AR Steel Manufacturing delivers throughout the Republic of South Africa. Delivery zones and standard delivery times are set out in Section 2 below. Delivery to areas outside our standard zones may be arranged on request and at the customer’s cost.
Estimated delivery times, calculated from the date of order confirmation and payment receipt, are as follows:
Custom-manufactured items may require additional production time before dispatch. Production time will be confirmed at the time of order acceptance.
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by courier services, adverse weather, load shedding, or other circumstances beyond our reasonable control.
Delivery costs are calculated based on order size, weight, and delivery location, and are quoted at the time of order confirmation. Delivery costs are non-refundable once goods have been dispatched, except in the case of defective or incorrectly supplied goods.
Risk in the goods passes to the customer upon delivery at the customer’s nominated delivery address. Ownership of the goods passes to the customer upon receipt of full payment by AR Steel Manufacturing.
If delivery cannot be completed due to the customer’s unavailability, incorrect address, or refusal to accept the goods, the goods will be returned to our premises. A second delivery attempt may be arranged at the customer’s cost. If the customer does not arrange collection or redelivery within fourteen (14) days, the order may be cancelled and a refund issued, less reasonable costs incurred.
Customers are encouraged to inspect all goods on delivery and note any visible damage or discrepancies on the delivery document at the time of receipt. Claims for visible damage or short delivery must be made within three (3) business days of delivery (see Section 4 of the Returns, Refunds & Cancellations Policy above).
For delivery queries, contact AR Steel Manufacturing (Pty) Ltd at orders@armanufacturing.co.za or 069 142 1300.
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